Frequently asked questions
Straight answers before you spend time or money.
If your question is not here, email Jennifer directly at jennifer@jennirayconsulting.com.
Why specialize in Claude?
Claude is a practical starting point I know deeply, but the right tool depends on the workflow, your existing systems, your information-handling rules, and your needs. I will not recommend adding tools without a clear reason.
What happens during the workflow audit?
We spend 90 minutes together, usually onsite, looking at where time goes and where work gets stuck. We map and rank the opportunities, choose one worthwhile problem, and start a solution using your real material. You leave with a written recommendation and an honest answer if AI is not the right fix.
What does it cost?
Pricing is discussed after the fit call and confirmed in writing before any paid work begins. You will know the scope and cost before deciding whether to proceed.
Where do you work onsite?
Onsite work is available across the Salt Lake Valley. Exact travel boundaries, service outside the valley, and any travel fees will be confirmed before scheduling.
Do you work virtually?
Yes. Virtual work is available anywhere when the workflow and information can be handled safely online. Some discovery and team-adoption work may be stronger in person.
What applications can you connect?
Possibilities include Microsoft 365, Google Workspace, email, files, calendars, forms, accounting software, CRMs, and industry-specific applications. A connection is recommended only when the application supports it, access is authorized, the risk is understood, and it improves the workflow.
Does the client own the finished workflow?
You own the finished documentation, templates, instructions, and workflow materials created for your engagement, subject to the final service agreement and any third-party software terms. Your team is trained to operate the system without me.
Are there continuing software costs?
Possibly. Your existing subscriptions may already support the first version. If a paid AI plan, connector, or application is useful, I will identify the recurring cost before it becomes part of the design. No unnecessary platform migration is assumed.
Is client data safe?
Safety depends on the tool, account configuration, data, contracts, and professional obligations. We set information-handling rules before implementation, limit access, retain human review, and exclude sensitive data when the available setup is not appropriate. You remain responsible for applicable legal, regulatory, ethical, and contractual requirements.
What information should never be entered into AI?
There is no universal list for every business and tool. Passwords, secret keys, payment-card data, medical information, government identifiers, privileged material, and other regulated or contract-restricted information require especially careful handling and often should not be entered. We create rules specific to your business and the exact tool configuration.
Will AI replace employees?
The goal is to reduce repetitive administrative work, not remove judgment, relationships, or responsibility. The best first workflows give employees a better starting point while keeping them accountable for the result.
How is success measured?
We choose a practical measure before implementation: minutes per item, weekly backlog, rework, turnaround time, or consistency against an agreed checklist. We compare the current process with the tested workflow on your own work.
What preparation is needed before the onsite session?
Bring a person who understands the current workflow, representative examples of the work, the applications used today, and any rules about client or company information. Do not send sensitive files through the website form.
What happens if AI is not the right solution?
I will say so. You will still leave the audit with a clearer map of the process and a written recommendation for a better next step.
Have a different question?
Tell me about the work, the team, and what is getting stuck. Please do not include confidential client information.
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